That was a major factor in why we ultimately decided to choose them for our project.
Lumina's willingness to let us make a decision on our own timetable demonstrated the companies ability to focus on individual customers needs and helped build trust before we had even begun formally working together. In similar consultations with other companies the assessment felt rushed (and as a result ended up not resulting in a proposal that fit our needs) and many of them wanted an immediate commitment from us the same day which seemed, frankly, insane considering the size and cost involved. From the initial consultation onward Lumina was professional, knowledgeable, and willing to meet us where we were at in the process. This was easily the best experience we’ve had with this sort of major project.
#Lumina solar install
After that, the repair company scheduled the repair for ~6 weeks after the initial damage so I elected to fix it myself to 1) get it done and 2) not face the problem of an unknown contractor creating another problem and or mess.īack to the good side - the permitting, interconnection agreement and SREC setup were all simple and painless.īottom line - if their A team shows up to do the install - likely a good overall experience. Next on the list - the electrician never reported the wall damage, so I had to contact the company to arrange repair. A huge problem? That depends on how those things are found and the eventual outcome - certainly unwelcome and unexpected for a nearly $50,000 purchase that needs to last 20+ years. Leaving wire, wire nuts, chunks of u-frame, knock out plugs and self tapping screws in the driveway, back yard and patio for my tires, dogs or mower to run into or over is pure negligence. The second issue was the volume of debris left after they had supposedly cleaned up at the end of the install. He did notify me but did a very half-hearted clean up in the interest of getting back to the install. The first real problem was the hole that the electrician accidentally punched in an interior wall. Of that group, 1 seemed to know what he was doing, 1 was able to follow instruction and the 3rd just stood around a lot. The electrician was competent but seemingly gave little direction to the mechanical technicians. The 4 person crew was undersized to get the job done and properly cleaned up in one day with short, late Fall daylight hours. The job was challenging due to roof pitch and a 2 array configuration. The rest of the sales process was efficient and relatively fast. Could have been legitimate or sales tactic but I elected to proceed regardless. The sales and contracting process with Lumina was quite good but they did push for a quick decision to beat a pending price and financing rate increase.
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